Frequently Asked Questions
Getting Started
What is Ellsworth Foods?
We’re a farm-to-table food service for those who are exhausted by the work of trying to eat well.
Since we’re not a meal kit company, we are your complete source for the whole table… clean proteins, vegetables, handmade sides, and more that your family already eats in a single delivery.
How do I know if this service is right for my family?
We can help with that! Our Wellness Consultants work with you to understand your current eating habits, then create a customized menu to fit your family’s needs and budget. If we’re not the right fit, that’s okay. Our team is happy to help however we can, but we understand our service may not be for everyone, every time.
How do I get started?
Let us know you’re interested here. A real Wellness Consultant, not a chatbot, will reach out, typically within one business day, to plan your personalized menu together.
Do you deliver to my area?
The quickest way to find out is to fill out this connection card with your city, state, and zip. A Wellness Consultant will confirm whether we can deliver to you and answer any questions about scheduling.
Ordering & Pricing
Why can’t I find exact prices on your website?
Unlike grocery stores, we don’t price by the pound, because per-pound pricing encourages practices that skew weight… like added saline solution or, worse, growth hormones! Instead, we bundle your food choices into a personalized menu and provide a per-meal cost. Because a bundle can often feed your family for months, buying in high quantities is how you save.
Is this a subscription or a meal kit?
Neither. There are no rigid weekly boxes and no repeating charges to remember to skip. You stock up on the foods your family actually eats, enjoy endless meal combinations on your own schedule, and restock when you’re ready.
Can I customize my order?
Absolutely! Customization is the whole idea. Your menu is built around your family’s tastes, budget, and lifestyle.
What if I have dietary restrictions?
We can gladly accommodate for any dietary restrictions or preferences you may have. Including Whole30, Paleo, Gluten-free, Anti-inflammatory, Low Carb, Keto, High Protein, and more!
Products & Sourcing
Where does your food come from?
We work with carefully selected U.S. family-owned farms, never factory lots, run by farmers we actually know by name. From feed grown on site, to our own USDA-inspected facility, to your doorstep, the whole process happens under one roof, so quality stays in our control from start to finish.
What does “Vertical Integration” mean?
It simply means that we control every step, from sourcing and processing to packaging and delivery. Your food never leaves a set of hands we don’t know.
What is the Never Ever promise?
It’s our pledge about what’s not in your meats. It’s all about the additives, fillers, and shortcuts common in grocery-store products that never make it into ours. Ever.
Delivery & Storage
What is White Glove Delivery?
Our Freezer Artists don’t just drop a box on your porch. When your food arrives, your Freezer Artist neatly organizes it for you. Your entire food supply is visible and easy to access from day one. The best part is, this elevated experience is always complimentary!
What if something’s wrong with my delivery or my freezer?
Reach out right away. A real person is happy to help. Contact us here (choose “Delivery Question” or “Freezer Concern”), call 1.800.633.4347 Monday–Friday, 9–5 ET, or email cs@ellsworthfoods.com.
Do I have to buy a freezer from Ellsworth Foods?
No, you do what’s right for your family.
What’s the best way to thaw my food?
Refer to this guide for our best tips and tricks.
Account & Support
How do I reorder?
Your dedicated Reorder Specialist makes it easy to restock. They should reach out a few weeks prior to your next ordering cycle. You can also let us know you’re ready to reorder here.
How can I leave a review?
Nothing makes our day like hearing from happy families! You can leave us a Google review here — it only takes a minute, and it helps other families find us. And if your experience was anything less than five stars, please reach out first so a real person can make it right.
What happens if I have a power outage or my freezer breaks?
We can cover those risks for you, replacing food loss & repairing your freezer if needed. Customer satisfaction & peace of mind are incredibly important to us. You’re #1!
How do I join the Ellsworth team?
We’d love to hear from you! We’re always looking for people who share our passion for helping families eat better. Visit our careers page to view current openings, like our Wellness Consultant role, and apply online.
